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SABATU offers a 7 day return window for items that meet the requirements for return.
Please contact us via any of our contact channels within seven days of delivery and we will ensure you get resolution.
See return instructions below:
STEP 1: Send a Complaint
Also include pictures of the product that was delivered to customerservice@sabatu.com.ng as a means of evidence.
STEP 2: Return after Authorization
Once your claim is validated, we will provide information on the most suitable means of getting the item from you.
STEP 3: Get Resolution
Upon our confirmation of the receipt of the item, SABATU will assist to resolve the matter as its in respect to the complaint.
STEP 4: Track Return Status
We will send you a return waybill number, this will enable you to track the status of your return.
Items not eligible for Returns
- Products that have been altered from their original or opened by an unauthorized personnel without permission.
- Product with tampered or missing serial Universal Product Code numbers (UPC).
- Products damaged due to misuse.
- Products in beauty, health and personal care category.
- Jewellery, innerwear, bed sheets, lingerie and socks.
